We're hiring!
Web4Africa Ltd is a dynamic company and a market-leader in the field of web hosting, in West Africa. We are expanding and looking for intelligent, hard-working and highly-motivated individuals to join our company. All current job openings are on a permanent basis, and are for our new office in Accra, Ghana. Remuneration would be based on skill and experience.
We are looking for young, multi-talented individuals who are self driven and can add tremendous value to our company. Successful applicants will have the opportunity to learn new skills and make an impact in a fast growing innovative company. Send your CV and the reason we should select you via email to jobs[at]web4africa.com
Application Deadline : 21st November 2008
No phone calls or any other forms of enquiries will be entertained on this matter. All you need to know for now, is on this page.
Position: Female Sales Operator
Responsibilities
- Follow up with sales enquiries
- Effectively manage new and existing client relationships
- Needs ability to multitask in fast paced environment
- Communicate with customers via telephone, SMS, emails and tickets, and live chat
- Performs miscellaneous job-related duties as assigned
Ideal characteristics
- Should have strong interest in sales
- Ability to multitask in fast paced environment
- Strong organization and time management skills required
- Should possess impeccable verbal and written communication skills
- Must be outgoing, self motivated, and have a willingness to work with others
- More-than-average knowledge about the use of computers and the Internet
- BSc or HND in a relevant field
- Basic sales experience and a good understanding of customer service a must
Optional bonus
- Fluency in French or Spanish
Position: Technical Support Operator
Responsibilities
- Offer customer service/technical support to web hosting clients via Live web chat, email, telephone, SMS
- Troubleshoot and fix any issues customer is having with his/her web hosting account
- Performs miscellaneous job-related duties as assigned
Ideal characteristics
- Excellent written and verbal skills in the English language to communicate effectively to clients
- Ability to work with a team and follow instructions
- Outstanding customer service skills
- Must be dependable to be at work during assigned shifts
- Ability to multitask and meet specific goals set by supervisor
- Solid understanding of the innards of the Internet (DNS / FTP / Mail / IIS / HTTP / SSL etc..) and knowledge of Cpanel and WHM a must
- Comprehensive knowledge of Windows server environments
- Advanced Domain knowledge and management
- Able to troubleshoot web hosting problems
- Certification: CompTIA Linux+™ or at least Junior Level Linux Professional (LPIC-1)
- Basic experience with SQL Server, MySQL and scripting languages such as ASP/ASP.Net, Javascript, PHP, Python, Perl etc
Optional bonus
- Fluency in French or Spanish
