Email is our primary means of communication. Kindly make use of the form below and choose the most relevant department, for the best response.
We answer calls during business hours only; typically Monday to Friday, 8am to 5pm GMT+2. Outside those hours, you’re welcome to use other contact methods. +27 11 083 8382
We are available for LIVE WEB CHAT 24 hours of everyday
Did you know? Answers to the frequently asked questions are provided in our knowledgebase.
To contact us, please choose the most appropriate Department
We are committed to responding to, and resolving all enquiries within 24 business hours.
We take great pride and care in dealing with customer enquiries and hope that we can resolve all matters first time, within our time guidelines. However, if you feel unhappy with the service that you have received, please update your existing support ticket with any grievances, asking for the ticket to be escalated. Please state clearly, what you are unhappy about, and how we could have dealt with your matter more appropriately. If you do not have an existing ticket, kindly open a new one to the most appropriate department.
Web4Africa has a zero-tolerance policy against the abuse of our services. We strictly forbid the use of our services for committing criminal offences or any other form of illegalities. Our Legal Agreements comprehensively outline our Terms of Service regarding our Domain and Hosting services.
To report an abuse of our services, kindly email the detailed evidence to abuse [at] web4africa [dot] net or make use of the Report Abuse form. Your message would then be parsed into our Abuse Department ticket system. We do our best to act on detailed complaints in a timely manner. These are attended to during our working hours.
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