I have paid but my domain name is still PENDING

Online payment (credit cards, alertpay, moneybookers, liberty reserve, paypal etc)

Our order system is fully automated and domain name registration and hosting services are processed in real time for most domain extensions and hosting packages. If your order is still in PENDING status after online payment, it could be due to one of the following reasons:

  1. You keyed an invalid entry when filling the form to provide your name, address & phone number
  2. The nameservers you provided for the domain name are invalid
  3. The domain is invalid or not accepted by the registry. We would have to cancel the order.

Bank deposit / transfer (Ghana, Nigeria or South Africa)

If you paid offline via Bank Deposit in Ghana, Nigeria or South Africa, your order will be processed the same day your deposit is confirmed. The only reason why your domain name can still read PENDING after 24 hours is if you fail to notify us of your bank deposit. Remember to always send us the payment details via http://www.web4africa.net/bank

  • Email, SSL
  • 19 Users Found This Useful
Was this answer helpful?

Related Articles

DNS preconfiguration requirement for .co.za domains

The following article is relevant whether you a registering a new .co.za domain name or pointing...

How to manually renew your domain name

Domain name renewal invoices are typically auto-generated. Should this fail however, or should...

Transferring a generic domain name to Web4Africa

When transferring a domain name to Web4Africa, it is extremely important that you comply with all...

Requirements for .edu.ng domain names

.edu.ng domains are strictly restricted to Nigerian tertiary institutions only. These include:...

How to add or edit Advanced DNS Records for .za & .ng domains

Nameserver Information [important!] To use the DNS Service, you need to change the nameservers...